Debt Collection AI Agent
Augment your collection performance with Eve’s Collections AI Agent
Automation scenarios across the entire debt recovery lifecycle
Preventative Stage
- Gentle reminders
- Drive an action (Repayment, reminder)
Early Delinquency Stage
- Drive a conversation
- Determine default root cause
- Drive an action (Repayment, reminder, human escalation)
Advanced Delinquency Stage
- Drive a conversation
- Empathise with root cause
- Warn of non payment consequences
- Warn of non payment consequences
- Drive an action (Repayment plan, human escalation)
Legal Stage
- Deliver final notices
- Drive final actions
AI Agents main features:
Compliance Assurance
Our AI agents automate essential portions of company scripts and industry disclosures to ensure strict compliance with all established FDCPA and CSA laws and regulations.
Data Collection and Integration
Throughout the conversation, our AI agent records and transcribes client responses, allowing it to compile and analyze data for a personalized collections experience.
Borrower Verification
Our AI Agents possess the capability to validate borrower identities over the phone using SSN or a unique PIN before reaching an agent.
Natural Human-Like Conversation
Our AI Agents utilize an exclusive NLU-core to create genuine and natural human-like communication experiences. This is achieved by incorporating relevant phrases, details, and responses to interjections.
Omni-channel Engagement
Our AI agents can interact in a text or voice channel convenient for the debtor. It engages in a dialogue with the customer, confirming payment dates, and providing answers to frequently asked questions.
Integration into existing Call center
Integrate the solution with your current call center software to smoothly connect your call center employees with the bot's conversations, enabling them to handle uncommon customer situations effectively.
Our AI debt collection solution generates significant increases in our client’s performance VS call-center:
2x
increase in answered calls
1.5x
increase in collections
2x
increase in ROI
All the Powerful Features you need:
Scalable with any workload
Handle millions of customer interactions and flexibly pivot through unexpected traffic spikes on any channel.
Unwavering Stability and Reliability
Our platform guarantees an impressive 99.95% uptime SLA, ensuring stable performance, and offers on-demand scalability to accommodate varying workloads with ease.
Multilingual Capabilities for Enhanced Communication
With an extensive selection of over 120 languages, the platform enables the creation of dual language AI agents, enhancing communication and maximizing the effectiveness of sales and service teams on a global scale.
Seamless Integration Flexibility
Integration Agnostic, Eve effortlessly pairs with critical apps in your IT stack, such as Salesforce, Five9 Zendesk, Okta, Google Workspace, Microsoft Teams, and more. For those seeking tailored solutions, the option to build custom integrations using our open API provides unmatched flexibility.
Automate all aspects of the default management process, reducing costs and delivering higher debtor engagement.