EVE.calls CEO Oleksiy Skrypka delivered a speech at AI Conference Kyiv 2018 on how SMEs can reduce the workload of their call center agents by 50-70% with the smart voice robots for interactive calls.
He gave some real-world examples to show that automating daily call center tasks using artificial intelligence is no longer the future, it's the present.
Oleksiy spoke on:
- which business tasks can be handled by a robot and which still require human intervention
- how to make a robot speak convincingly
- what must be kept in mind when using a robot to advertise and promote a product
The participants even got a chance to check out the robot’s capabilities right on the spot with a small aptitude test.
Oleksiy Skrypka is an expert with over 8 years of experience in business and IT startups.
He's the head of Eve. calls, a company that offers an advanced business automation solution - voice robot Eve based on artificial intelligence.
She can handle more than 10,000 conversations with customers in just an hour. Eve has proven indispensable for insurance companies, banks, and call centers. She also serves as an effective tool for exhibition management and online stores.
Eve’s customers include well-known international companies, such as Pokupon, PremierExpo, Monobank, Ukrsibbank, Rozetka, Oriflame, etc.
Eve. calls was recognized as the best startup in Central and Eastern Europe according to Seedstars CEE 2017 and became a finalist among 65+ startups at the international startup competition Seedstars World Summit 2018 in Switzerland.
Among the conference speakers were:
Project Manager for innovations development
Reforms Delivery Office at the Cabinet of Ministers of Ukraine
Senior Product Manager
Head Of Marketing
Head of Big Data
Head of AI
Head of AI Lab
Chief Marketing Officer
Head of IoT
Ukrainian Internet Association
SAP Customer Experience Principal
Head of Digital Marketing
Head of e-commerce projects