Promotes your product in cold and warm calls. Qualifies leads and follows up.
Enables to record, preview, schedule notifications to all your customers at once.
Conducts surveys interactively. Reports back with robust analytics.
Answers routine incoming calls 24/7. No long waits on hold.
| Contact Center | EVE |
|---|---|
|
Training requires time and money 14 days for onboarding on average |
Free and fast Starts to be productive immeddiately. Register for free |
|
Employee turnover High, over 30%-40% |
Employee turnover 0% |
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Not predictable quality Agent conversation quality and tone varies impacting conversion and making it unpredictable |
Permanent quality Delivers constant quality depending on your campaign set up. Shows predictable conversion |
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Data leakage risks Human errors might cause data loss or leakage |
Security Stores data on an encrypted Unix servers with limited access |
|
Inflexible No opportunity to test various scripts during the call to identify the most effective one for a customer |
Flexible Provides opportunity to A/B test call scripts to define the most effective one |
| Conventional IVR-system | EVE |
|---|---|
|
Low conversion Customer listens to pre-recorded audio message. Recognizes the bot and hangs up in a few seconds |
High conversion Provides communication with a human touch by simulating real human conversation |
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Doesn’t detect autoresponders Makes up to 50% of calls to another IVR. Wastes your money and time |
Detects autoresponders Recognizes AVRS and IVR. Follows conversational flow designed for incoming calls |
|
Decreases brand loyalty Pre-recorded audio calls evoke negative emotions |
Brings positive emotions Interactive calls affect humans positively |
| SMS | EVE |
|---|---|
|
Low information density 70 characters in text message |
High information density Up to 140 characters in voice message |
|
Pay to send an SMS You pay to send all SMS, but not for customers who open and read them (avr. email read rate 2-10%) |
Pay for actual conversations You pay only for actual successful calls with pay-per-second plan |
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No feedback No way to get feedback or customer response in real-time |
Interactive communication channel Rea-time response from customer due to speech recognition or input via keypad |
|
High spam rate Traditional technology is used for scam. SMS notifications are 10x less effective than calls |
Low spam rate Latest technology allows to monitor campaigns quality to avoid scam |
| EVE | |
|---|---|
|
Low speed of information delivery Average time to open an email from 2 hours |
High speed of information delivery Delivers information or receives a response from the client in real time |
|
Low conversion Emails convert lower than calls. 35% open rate is high |
High conversion Calls convert higher than emails. Average conversion 75-85% |
|
High spam rate Emails delivery has a high spam rate. Email go to spam folder, even if a customer subscribed |
Low spam rate Mass cold calls by live agents are stressful. Telespam by IRV solutions is not effective and pricy |
