The modern business operations are unimaginable without obtaining Customer Relationship Management (CRM) systems, Not only do these CRM systems help businesses store their customer data on the ‘cloud’ rather than a costly server but they also offer functions related to performance analytics, lead tracking, and customer profiling.

Moreover, recent advancements in the field of artificial intelligence (AI) enable businesses to integrate new tools from Salesforce AppExchange to generate new leads, boost their sales, and improve customer satisfaction. Special attention should be paid to AI-powered voice assistants that have a potential to form better customer interactions and eliminate the need for an excessive human workforce. In this article, we embark on 5 groundbreaking AI voice bots listed on Salesforce AppExchange along with the ways they can be implemented to improve business performance. 

Talkdesk Voice AI

Talkdesk Voice AI improves customer interactions by combining IVR models and conversational AI to address incoming queries. Using natural language processing (NLP), Talkdesk Voice AI discerns what customer is requesting and provides a relevant pre-recorded answer. The given tool revolutionizes the use of IVR models by eliminating the need for obsolete ‘menus’ that have to be clicked through by customers to receive a desired answer. 

Benefits:

• Natural Speech Recognition Technology: Due to the utilization of NLP frameworks, customers can receive relevant information in a rapid and simplified manner.
• Intelligent Transition to Human Agents: The built-in conversational AI recognizes queries that do not have relevant pre-recorded answers and automatically reroutes those calls to human agents. 
• Advanced Performance Analytics: The tool performs sentiment analysis and identifies whether the customer’s tone changes throughout the conversation to analyze satisfaction rates. 

Revenue.IO

Revenue.IO is a platform designed to optimize interactions between sales representatives and customers with the use of artificial intelligence (AI). Revenue.IO leverages AI to automatically dial customers and route these calls to appropriately qualified agents along with thoroughly analyzing and transcribing the conversation to derive insights about customer preferences and behavior. Additionally, Revenue.IO has a feature of real-time guidance, allowing the sales representatives to receive information about the specific things to be mentioned as the conversation progresses. 

Benefits:

• Real-Time Suggestions: The AI-powered platform enables sales representatives to get suggestions about the information they have to mention as they speak, simplifying the process of communication and minimizing human error.
• AI-Powered Insights: The platform uses AI-driven analytics to provide sales representatives and managers with information about customer behavior and suggests improvements that can be implemented by the human workforce to boost satisfaction rates. 
• Performance Metrics: Revenue.IO offers a range of performance metrics and analytics to track key sales indicators, allowing businesses to evaluate and refine their sales strategies.
  
  

Dialpad 

At the core of Dialpad’s mission is empowering sales representatives to help customers more efficiently through the utilization of AI. The platform enables businesses to automatically dial customers, provide human agents with coaching during the conversation, and receive predicted customer satisfaction scores. The latter informs management about the performance of the sales agents and helps build more effective outreach strategies. 

Benefits:

• Live Coaching: Dialpad utilizes AI to provide human agents with suggestions about the phrases or offers that can be brought up in the conversation with each individual customer. 
• Customer Insights: The platform has vast analytics capabilities, allowing to demonstrate predicted satisfaction scores, customer preferences, and pain points. 
• Sentiment Analysis: Dialpad enables sales teams to take a look at attitudes that customers have towards the company or a specific product/service based on the emotional tone of the conversation. 
  
  

EVE.Calls

EVE.Calls is an AI-powered conversational bot that aims to enhance client communication in an efficient manner. By seamlessly integrating with Salesforce, this innovative tool automates essential tasks such as lead qualification, appointment reminders, and debt collection notifications.

What sets EVE.Calls apart is its ability to mimic human-like behavior and continuously improve its responses over time. This integration not only leads to significant cost savings but also frees up valuable time for human sales representatives. As a result, they can focus more on addressing specific and complex inquiries, ultimately improving overall efficiency and client satisfaction within the Salesforce ecosystem.

Benefits:

• Enhanced Client Engagement: EVE.Calls provides sophisticated and adaptable interactions that build a strong sense of trust and rapport with clients.
• Efficient Lead Routing: EVE.Calls optimizes lead management by seamlessly connecting clients with the most appropriate sales team members, ensuring prompt and relevant communication at all times.
• Automation for Timely Responses: Automated callbacks enable swift and timely responses, enhancing client engagement and satisfaction through prompt follow-ups.
• Customization for Specific Needs: EVE.Calls offers extensive script customization capabilities, allowing for precise tailoring to meet specific business requirements and communication strategies.
  
  

EVE.Calls: The Future of Customer Interactions

EVE.Calls is an excellent option for businesses looking to enhance their client communication. By seamlessly integrating with Salesforce, EVE.Calls enables companies to automate important tasks, saving valuable time and resources.

The integration of EVE.Calls into your business operations goes beyond just optimizing tasks. It promotes active, responsive, and highly satisfying client interaction, leading to improved operational efficiency and increased customer satisfaction.